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Cut@Home Blog - Scrapbooking & Card Making Ideas


Order Status and Shipping Questions?

Found a new product? Project ideas popping out of control in your head and you have to have that item right away before you forget all of these great ideas? You may even have deadlines for the projects you are working on and need a certain item fast. Trust me, I understand completely, because I am the same way! I want it NOW!

I would like to let you know that all of us at Cut@Home are hard at work trying to get orders out as quickly as possible everyday! I would like to give you a little background about how we fill orders and ship.

We fill orders in the order in which they are received. If all items on your order are on our shipping facility shelves we will have it shipped within 24-48 hours of receipt. However, if an item on your order is not on our shelves at the time of the order, your order will go into Pending Status and will ship as soon as all items are available which usually takes 5-14 days. Items that are available for your order will be held for your order until the remaining item(s) arrive. We can not split shipments as we ship from a shipping facility.

We work hard to keep a well stocked inventory and we are constantly ordering and receiving shipments from our vendors to replenish our inventory. With a worldwide customer base, it is sometimes difficult for our vendors (as well as ourselves) to project product popularity, and some items may take longer to arrive than others. Many times we don’t know that an item is not coming in until our shipment arrives and item has not been included. In these instances, we try to notify our customers as soon as possible. We will also look elsewhere for the delayed item, so we can get it in as soon as possible.

Our customers are always welcome to call or email us about an order status and we are happy to assist you!

We ask that customers read our Shipping Policy so that you know what to expect if your order is not shipped within 24-48 hours of order date. It is a good policy to read no matter where you order from online.

 

We are currently shipping the new Graphic 45 CHA release, however, we have had a slight glitch in ourĀ  computer inventory system with a few items. We are hoping to have this resolved by tomorrow so we can finish shipping the rest of our pre-orders! We appreciate your patience and understanding in this matter! Computers are wonderful to have MOST of the time!

I hope this helps answer any questions you may have concerning our shipping process. If you have an other questions or concerns, please let us know!

Thanks and Happy Scrappin’!

Carrie

 

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