GoDaddy Secured Authorize.net Merchant Cut@Home Frequently Asked Questions
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Local: 801-553-2256  
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FREQUENTLY ASKED QUESTIONS:
 
What products can my 40% coupon be used on?

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The Cut@Home VIP coupon is worth 40% off ONE Spellbinders (not including the Grand Calibur) OR 30% off ONE Sizzix or Tim Holtz Sizzix product (not including all machines, TalkingTags and eClips cartridges) per month. The coupon is not valid on any other items. You may use ONE coupon code per month per household. It is NOT VALID on any other products and any pre-order items. It is also NOT valid on any clearance or sales items. The discount is taken off ONE ITEM and applied to the highest RETAIL price (NOT the CAH rnprice) of the most expensive valid item in your cart. The discount may be used on one item, once per month and one per household. ONLY ONE COUPON can be applied per order. If you are logged into your account and shopping it will tell you under the product "no VIP coupon allowed".


I did not get my coupon email.  (See next questions for AOL users)

MAKE SURE YOUR SPAM BLOCKING IS TURNED OFF to receive emails from info@cutathome.com AND support@cutathome.com. Then check in your spam or bulk email folder. If the email is not in there then unfortunately some email providers (such as AOL) automatically spam the email for you. For this purpose we have it so you can check the VIP coupon emails right in your cut@home account. Login to your account at http://www.ucutathome.com/login.php and if your information is updated you will see at the top by order history/downloads a tab that says, "VIP EMAILS". Click on it and you will be able to view the most recent coupon emails.


I am an AOL user, and I cannot read any of the newsletters I signed up for.

Versions 4.0 and 5.0 of the AOL mail program don not fully support "HTML" e-mail nor does AOL allow you to read "HTML" e-mail from the web. In order to read our newsletters in the proper format, it is necessary for you to upgrade to AOLs new, fully HTML-compatible version 6.0 or higher. This upgrade is free from AOL, and only takes a few minutes to complete. To upgrade to a new version of AOL, go to http://www.aol.com and enter the keyword "Upgrade."


I use AOL, and I have not been receiving any of the newsletters I signed up for.

All of our newsletters are graphically-enhanced. If you have the "Mail Controls" set on your AOL account to block any e-mail containing graphics, our newsletters will not come through to your in-box. To deactivate this filter, go to the keyword "Mail Controls" on AOL and follow the simple instructions. Once this filter is removed from your AOL e-mail account, you should start receiving the newsletters in your in-box.


I get my coupon the first month I sign up, but I have not got it since.

Unfortunately this is an issue dealing with the SPAM filters from your email provider. It happens most commonly with AOL customers. MAKE SURE YOUR SPAM BLOCKING IS TURNED OFF to receive emails from info@cutathome.com. Then if that does not work you can try adding info@cutathome.com and support@cutathome.com to your address book. This will put the email address on a "white list." If this does not work then you can check the VIP coupon emails right in your cut@home account. Login to your account at http://www.ucutathome.com/login.php and if your information is updated you will see at the top by order history/downloads a tab that says, "VIP EMAILS". Click on it and you will be able to view the most recent coupon emails.

I entered my coupon code, then used the back button to correct something on my order. When I placed my order, the discount was not applied. What happened?

When you use the back button or navigate away from the checkout page, the code still shows in the box, however, it is no longer applied. This is set up as a protection to make sure someone does not misuse the coupon and apply it to more than one item. You will need to reapply your coupon by either entering the code again (if it is not in the box) and clicking update cart with coupon, or if the code is still in the box just click on "update cart with coupon" after you enter the code in the box.


I forgot my password. How can I retrieve it?

You may click on this link:

http://www.ucutathome.com/getpword.php  and then type in your email address and click "send me my password". Make sure your email address you put in is the same email address you used to sign up for a cut@home account. If that does not work, then email us at info@cutathome.com or call us at 801-553-2256 and we can assist you further.


I keep requesting my password and it is not being sent to me.

Unfortunately we see this happen from time to time, especially with AOL customers. Please contact our office at info@cutathome.com or by calling us at 801-553-2256 and we will issue you a new password and then you may login to your account and change it to what you wish.


How do I change my password?


You will need your current password. If you have requested it and have not received an email with your password, please contact our office and we will provide you with a temporary password OR you can email us what you would like your password to be and we can reset it for you. Once you have a password you will need to access your CAH account. Go to our home page, then click on "shop online." Then click on "login" and login with the same email address you signed up with as a VIP, and your current password. You will know you are logged in when you are greeted by name. Then click on "My Account". The password box is at the bottom of the billing information on the right hand column. It will not ask for your current password. Just type your new password in the box and update your account.

Can I use my VIP coupon on an item that says "no standard coupons allowed"?


Yes. The VIP coupon is NOT a standard coupon.


Why is my order NOT in my order history?


If you order is not in your order history, you were not signed into your account when you placed your order. Only orders placed through your CAH account will show up in your order history.


Can I use my PayPal account to pay for a purchase?

Right now we DO NOT accept Paypal unless we request it. The reason being is Paypal immediately authorizes your card upon purchase. So if a customer was to make a mistake on their order, or we adjust shipping to save you money, we would have to go in and refund money to your card. Basically we look at every order and make changes where needed. Also we only charge your card when order is shipped, which we enforce this and think it is important.


How can I tell if an item I want is back ordered?


Back order status is in RED the product description if it is available. Sometimes the manufacturers do not tell us an item is back ordered until we receive our shipment and notice it is not in there. When we call about it is when we find out it is back ordered. If your item does say it is back ordered, then check on our blog to see to see if we have any updates. We do our best to keep you informed of back orders.


How do I use my store credit?

To use your store credit, please write a note in the order comments section of the order you would like to use the store credit. Reference the order number the credit was issued on. Store credit can only be used on product, not on shipping or tax. After the order is received, we apply the store credit and send you a confirmation with your new total. At this time, we do not have a way for you to access or check on your store credit. We urge you to use your store credit within 30 days.


Do you ship Internationally?

YES we do ship International and have some of the LOWEST shipping costs for International customers in the industry! Please CLICK HERE to see our Shipping policies under " International Rates "


What is your return policy?


All returns must bernin original package and unused and returned to CAH within 30 days ofrndelivery. If you still have the original packing slip, please write thernreason for the return on the packing slip and send the return to CAH.rnUpon receipt of the return, a store credit will be issued to bernused within 30 days. We do not reimburse for postage. A 25% restockingrnfee applies to some items.  Special orders are nonrefundable.



What is your exchange policy?


To exchange your product for something else, the item must be unusedrnand in the original package. If you still have the original packingrnslip, please write the item you would like to exchange it with on thernpacking slip and return the item to CAH. We will rebill your creditrncard for the postage to ship out the new item. Special orders are notrneligible for exchanges.





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