Returns Policy

All returns must be in original package and unused and returned to CAH within 30 days of delivery. You will need to contact our office by email or phone for an RMA number. All returns have to be in resale condition. If not, partial credit will be given. Please ship all returns to:

Cut@Home
2240 High Mountain Dr.
Sandy  UT  84092

If you still have the original packing slip, please write the reason for the return and the RMA number on the packing slip and send the return to CAH. Upon receipt of the return, a store credit will be issued to be used within 30 days. We do not reimburse or give store credit for postage unless it is our error.  Special orders (including large quantities), paper and clearance items are nonrefundable. For International Customers: If you decide to return your order or you need a refund, the "amount refunded" will be exactly what your order sub-total was calculated at in U.S. dollars on checkout screen and NOT what the current exchange rate is. Click on link to see Customs, Duties & VAT policies or to read more about displayed currencies.


Store Credit

To use your store credit, please write a note in the order comments section of the order you would like to use the store credit. Reference the order number the credit was issued on. Store credit can only be used on product, not on shipping or tax. After the order is received, we apply the store credit and send you a confirmation with your new total. At this time, we do not have a way for you to access or check on your store credit. We urge you to use your store credit within 30 days.


Exchanges

Please follow the procedure for the Return Policy for any Exchanges and specify what you would like to exchange it for. Your credit card will be rebilled for any increased charges, including postage. Any credit will be issued as Store Credit.


Chargebacks

If you decide to dispute the charges on your credit card please be advised that any charges incurred from the dispute will be deducted from your store credit or rebilled to your credit card unless CAH is in error. CAH is not in error if we have followed the guidelines posted on our website or if your order was lost in the mail.


BACK ORDERS: Cut@Home is not responsible for a product being back ordered by the manufacturer or for out of stock and discontinued product. Back orders can take anywhere between 1-4 weeks. Most back order status can be found in the product description, the subcategory description and/or our blog. Not all product that is back ordered is listed on the site as such as it is impossible to keep track of everything our manufacturer's back order. Customers have the option of removing any back ordered products from their existing order, replacing it with another item or waiting for the product to arrive. If a product is delayed longer than expected, Cut@Home reserves the right to remove the item from your order and request that you place it on a separate order. Customers can request that the order be split shipped, however, the customer is responsible for any increase in shipping if applicable.