Returns Policy

All returns must be in original package and unused and returned to CAH within 30 days of delivery. You will need to contact our office by email or phone for an RMA number. All returns have to be in resale condition. If not, partial credit will be given. Please ship all returns to:

Cut@Home
C/O EliteOps
Distribution Center
4000 East HIghway 6
Dock #47
Spanish Fork  UT  84660

If you still have the original packing slip, please write the reason for the return and the RMA number on the packing slip and send the return to CAH. Upon receipt of the return, a store credit will be issued to be used within 30 days.  We charge a $2.95 per envelope or box restocking fee. If it is our error, the restocking fee will be waived. We do not reimburse or give store credit for postage unless it is our error.  Special orders (including large quantities), paper and clearance items are nonrefundable. For International Customers: If you decide to return your order or you need a refund, the "amount refunded" will be exactly what your order sub-total was calculated at in U.S. dollars on checkout screen and NOT what the current exchange rate is. Click on link to see Customs, Duties & VAT policies or to read more about displayed currencies.


Store Credit

To use your store credit, please write a note in the order comments section of the order you would like to use the store credit. Reference the order number the credit was issued on. Store credit can only be used on product, not on shipping or tax. After the order is received, we apply the store credit and send you a confirmation with your new total. At this time, we do not have a way for you to access or check on your store credit. We urge you to use your store credit within 30 days.


Exchanges

To exchange your product for something else, the item must be unused and in the original package. If you still have the original packing slip, please write the item you would like to exchange it with and the RMA number on the packing slip and return the item to CAH. We will rebill your credit card for the postage to ship out the new item. We charge a $2.95 per envelope or box restocking fee. If it is our error, the restocking fee will be waived. We do not reimburse or give store credit for postage unless it is our error. Special orders are not eligible for exchanges.



Chargebacks

If you decide to dispute the charges on your credit card please be advised that any charges incurred from the dispute will be deducted from your store credit or rebilled to your credit card unless CAH is in error. CAH is not in error if we have followed the guidelines posted on our website or if your order was lost in the mail.