All returns, from customer or mail carriers, must be
in original package, unused and returned to CAH within 30 days of delivery. All returns must be in resale condition. To receive full credit, the package must be unopened. If opened, a partial credit will be given. All returns are subject to a 25% restocking fee. We do not reimburse or give store credit for postage unless it is our
error. Special orders (including large quantities), die-cutting machines, paper and clearance
items are nonrefundable.
Please ship all returns to:
2240 High Mountain Dr.
Sandy UT 84092
If you still have the original packing slip, please write the reason for the return on the packing slip and send the return to CAH. Upon receipt of the return, a partial or full refund minus a 25% stocking fee will be issued depending on the condition or the package.
For International Customers: If you decide to return your order or you need a refund, the "amount refunded" will be exactly what your order sub-total was calculated at in U.S. dollars on checkout screen and NOT what the current exchange rate is. Click on link to see Customs, Duties & VAT policies
or to read more about displayed currencies.
To use your store credit, please write a note in the order comments section of the order you would like to use the store credit. Reference the order number the credit was issued on. Store credit can only be used on product, not on shipping or tax. After the order is received, we apply the store credit and send you a confirmation with your new total. At this time, we do not have a way for you to access or check on your store credit. We urge you to use your store credit within 30 days.Exchanges
Please follow the procedure for the Return Policy for any Exchanges and specify what you would like to exchange it for. Your credit card will be rebilled for any increased charges, including postage. Any credit will be issued as Store Credit.
All sales are final on Clearance items and are limited to what we have available. We will email you if you have ordered an item that is sold out and remove it from your order.
If you decide to dispute the charges on your credit card please be advised that any charges incurred from the dispute will be deducted from your store credit or rebilled to your credit card unless CAH is in error. CAH is not in error if we have followed the guidelines posted on our website or if your order was lost in the mail. BACK ORDERS
Cut@Home is not responsible for a product being back
ordered by the
manufacturer or for out of stock and discontinued product. Most back order status can be found
in the product description, the subcategory description and/or our
blog. Not all product that is back ordered is listed on the site as such
as it is impossible to keep track of everything our manufacturer's back
order. Cut@Home reserves the right to remove the item from your order and ship what is available. Customers have the option of
removing any back ordered products from their existing order, replacing
it with another item or waiting for the product to arrive. If a product
is delayed longer than expected, Cut@Home reserves the right to remove
the item from your order and request that you place it on a separate
order. Customers can request that the order be split shipped, however,
the customer is responsible for any increase in shipping if applicable.
SPECIALS and INVENTORY REDUCTION SALES
The items that are marked "SPECIALS" and "Inventory Reduction" are limited to the inventory we
have in house. The inventory we have will be sold at the special price,
and all others will be sold at the CAH price.