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Local: 801-553-2256  
Toll Free: 800-716-5778  
    Returns, Store Credit,  Exchanges, Clearance, Chargebacks, Back Orders,Specials
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By Debbie


Please forgive if this offends anyone, and I do not mean to be 'catty' ~ I just looked at the new blog's Wedding section and I discovered myself i...
"Giving Back" Charity:
Cut@Home has chosen Zambia Scholarship Fund for our charity! Zambia Scholarship Fund provides a unique Cycle of Education program that really works in one of the poorest countries in Africa!

Return Policy

All returns, from customer or mail carriers, must be in original package, unused and returned to CAH within 30 days of delivery.  All returns must be in resale condition. To receive full credit, the package must be unopened. If opened, a partial credit will be given. All returns are subject to a 25% restocking fee. We do not reimburse or give store credit for postage unless it is our error.  Special orders (including large quantities), die-cutting machines, paper and clearance items are nonrefundable.

Please ship all returns to:

Cut@Home
2240 High Mountain Dr.
Sandy  UT  84092

If you still have the original packing slip, please write the reason for the return on the packing slip and send the return to CAH. Upon receipt of the return, a partial or full refund minus a 25% stocking fee will be issued depending on the condition or the package.

For International Customers: If you decide to return your order or you need a refund, the "amount refunded" will be exactly what your order sub-total was calculated at in U.S. dollars on checkout screen and NOT what the current exchange rate is. Click on link to see Customs, Duties & VAT policies or to read more about displayed currencies.


Store Credit

To use your store credit, please write a note in the order comments section of the order you would like to use the store credit. Reference the order number the credit was issued on. Store credit can only be used on product, not on shipping or tax. After the order is received, we apply the store credit and send you a confirmation with your new total. At this time, we do not have a way for you to access or check on your store credit. We urge you to use your store credit within 30 days.


Exchanges

Please follow the procedure for the Return Policy for any Exchanges and specify what you would like to exchange it for. Your credit card will be rebilled for any increased charges, including postage. Any credit will be issued as Store Credit.


Clearance Items

All sales are final on Clearance items and are limited to what we have available. We will email you if you have ordered an item that is sold out and remove it from your order.


Chargebacks

If you decide to dispute the charges on your credit card please be advised that any charges incurred from the dispute will be deducted from your store credit or rebilled to your credit card unless CAH is in error. CAH is not in error if we have followed the guidelines posted on our website or if your order was lost in the mail.


BACK ORDERS

Cut@Home is not responsible for a product being back ordered by the manufacturer or for out of stock and discontinued product. Most back order status can be found in the product description, the subcategory description and/or our blog. Not all product that is back ordered is listed on the site as such as it is impossible to keep track of everything our manufacturer's back order. Cut@Home reserves the right to remove the item from your order and ship what is available. Customers have the option of removing any back ordered products from their existing order, replacing it with another item or waiting for the product to arrive. If a product is delayed longer than expected, Cut@Home reserves the right to remove the item from your order and request that you place it on a separate order. Customers can request that the order be split shipped, however, the customer is responsible for any increase in shipping if applicable.


SPECIALS and INVENTORY REDUCTION SALES


The items that are marked "SPECIALS" and "Inventory Reduction" are limited to the inventory we have in house. The inventory we have will be sold at the special price, and all others will be sold at the CAH price.
     

New Products:
View all new products
From Tattered Lace is the Panorama Grass Medium dies. You receive one grass die. UK brand Tattered L...

»NEW PRODUCT«

SKU:D664
UPC:
RETAIL: $29.99
OUR PRICE: $26.99
From Graphic 45 is the Off to the Races Patterns & Solids 6x6 Paper Pad. You receive one paper...

»NEW PRODUCT«

SKU:4501458
UPC:818695018206
RETAIL: $7.49
OUR PRICE: $6.37
From Heartfelt Creations is the Snow Kissed Flakes and Tag stamps Cling Stamp Set. You receive four ...

»NEW PRODUCT«

SKU:HCPC-3751
UPC:816393018221
RETAIL: $19.99
OUR PRICE: $17.99
From Graphic 45 is Cafe Parisian 12x12 Paper Pad. You receive one paper pad with three sheets ea...

»NEW PRODUCT«

SKU:4501436
UPC:818695018008
RETAIL: $24.99
OUR PRICE: $21.25

Featured Products:
View all featured products
From Graphic 45 is the Voyage Beneath the Sea Decorative Chipboard AT 50% OFF! You receive one sh...

»FEATURED«
»ON CLEARANCE«

SKU:4501332
UPC:818695017063
RETAIL: $5.99
OUR PRICE: $5.39
ON SALE: $2.99
From Spellbinders is the A2 Bracket Borders One Card Creator dies. You receive seven bracket borders...

»FEATURED«

SKU:S5-181
UPC:879216018891
RETAIL: $19.99
OUR PRICE: $17.99
»

On Special:
View all products on special

Products on Clearance:
View all products on clearance
From Spellbinders is the Chandelier Bezel Small. You receive one chandelier bezel in an antique go...

»ON CLEARANCE«

SKU:GLSB-004
UPC:879216022331
RETAIL: $4.99 Product Details
OUR PRICE: $4.49
ON SALE: $1.99
From Graphic 45 is the Shabby Chic Door Plates & Knobs. You receive two door plates and two do...

»ON CLEARANCE«

SKU:4501296
UPC:818695016738
RETAIL: $6.99 Product Details
OUR PRICE: $6.29
ON SALE: $5.94
From Tim Holtz is the On the Edge Die Pennants by Sizzix. You receive one die with two distinct cutt...

»ON CLEARANCE«

SKU:657181
UPC:841182058003
RETAIL: $15.99 Product Details
OUR PRICE: $14.39
ON SALE: $6.40
From Graphic 45 is the Cheers Party Celebrate Kraft Tags. You receive nine kraft stencil-cut sturdy ...

»ON CLEARANCE«

SKU:4501277
UPC:818695016547
RETAIL: $5.99 Product Details
OUR PRICE: $5.39
ON SALE: $5.09

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